Trust
How we verify reviews
OpenRate only shows reviews from guests who verified a visit and payment. That is why you can trust our ratings and TrustScore.
92
Venue trust score
TrustScore reflects guests’ real experience: the more verified reviews with high ratings, the higher the score. It cannot be gamed, because every review is tied to a paid visit.
Verified visits only
A review can only be left after paying the bill through the app — no receipt, no review.
No manipulation
Because every review is tied to a real payment, the rating cannot be artificially boosted.
Video reviews
Guests record short videos — an extra signal that confirms the experience is genuine.
Transparent TrustScore
A 0-to-100 trust score factors in review volume, satisfaction, and issue resolution.
Frequently asked questions
TrustScore is a venue’s 0-to-100 trust rating, built only from reviews verified by receipts.